Service Now Developer

Minimum Experience Requirements: 

  • 6+ Hands-on experience with ServiceNow development. This includes CSM, ITSM, HR Service Delivery, ITAM, ITOM, SecOps modules within ServiceNow.
  • 8+ years of overall experience in Development and able to Manage/Lead minimum of 5 team members
  • Extensive experience designing and developing playbooks within Configurable Workspaces (within Custom Scopes or App Engine)
  • Experience with Flow Designer, Process Automation Designer, Activity Definitions and building of custom Spokes
  • Solid proficiency in JavaScript, HTML, CSS, and REST APIs within the context of ServiceNow development and experience working with Integration Hub
  • Experience working and integrating with other enterprise systems (HRIS/ERP/CRM) such as Netsuite, SFDC, ADP, UKG, HubSpot is a plus
  • High level of verbal & written communication skills, as well as the ability to help explain complex technical requirements to non-technical people.
  • A capacity for working with minimal supervision in complex projects with considerable responsibility.
  • ServiceNow certifications such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or Certified System Administrator (CSA) strongly preferred.
  • Extensive experience designing and developing playbooks within CSM using the CSM Agent Workspace thorough knowledge of SDLC.

 Roles & Responsibilities:

  • Development: Scope, design, develop and execute solutions that are requested by application owners, often considering multiple ways to accomplish a solution. Lead the development of complex ServiceNow applications, modules, and integrations. Utilize ServiceNow development best practices to create efficient and maintainable code. Customize and extend ServiceNow modules, leveraging JavaScript, REST APIs, HTML, and other relevant technologies.
  • Configuration and Customization: Work hands on with ServiceNow administration to build complex objects behind the scenes that support operational workflows
  • Continuous Improvement: Review existing functionality and/or processes and identify areas the improve scalability and performance
  • Integrations: Support integrations with other technologies by working with developers for other products as well as the Integration Data Management team
  • Documentation: Develop technical design documentation outlining solution architecture, workflows, data models, integrations, and user interfaces
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